Formal complaint

This page provides information only about making a formal complaint. It does not address damage or injury claims.

To make a formal complaint you must have already submitted a complaint about a Peel Region employee or representative, service, or program, and you are not satisfied with the response you received.

If this is the case, you can make a formal complaint about:

• Peel Region programs, facilities, services, operational procedures and employees.
• The action (or lack of action) taken by Peel Region or by a person acting on behalf of Peel Region.

On this page

• Eligibility
• What you need
• Fees
• How to make a damage or injury claim
• Who to contact

Eligibility

Anyone is eligible to make a damage or personal injury claim.

What you need

You’ll need to provide information regarding your claim, including:

• The date, location, and time of the incident.
• A summary of what happened, who was involved, and what actions occurred.

Fees

There is no cost to make a damage or injury claim.

How to submit a formal complaint

To submit a formal complaint:

• Refer to our Complaints Handling Policy.
• Complete and submit our online Formal Complaints Form.

Who to contact

For more information about submitting a formal complaint, email the Regional Clerk or call 905-791-7800 ext. 4545.